Terms and Conditions of Dreamhato

Effective from December 31, 2024

Welcome to Dreamhato! By accessing or using our website, dreamhato.com, and making purchases from our online store, you agree to abide by the following Terms and Conditions. Please read these terms carefully before using our services. If you do not agree with these terms, you should not use our website or services.

1. Acceptance of Terms

By visiting, accessing, or using the Dreamhato website, you agree to be bound by these Terms and Conditions, including our Privacy Policy. If you do not agree to these terms, please do not use our website or place an order. Dreamhato reserves the right to update or change these terms at any time. Any changes will be posted on this page, and the updated version will take effect immediately upon publication.

2. Eligibility

To use our services, you must be at least 18 years of age or have the legal capacity to enter into a binding contract. By agreeing to these terms, you represent that you are of legal age to form a contract or that you have obtained the consent of a parent or guardian to use the website.

3. Product Information

At Dreamhato, we make every effort to ensure that the product descriptions, pricing, and other information on our website are accurate and up to date. However, we do not guarantee that there will be no errors, inaccuracies, or omissions. In the event of a discrepancy, Dreamhato reserves the right to correct any errors and adjust pricing or product availability as necessary.

4. Order Placement and Acceptance

By placing an order on our website, you are making an offer to purchase the items in your cart. Dreamhato reserves the right to accept or reject any order for any reason. Orders are only considered accepted once you receive an order confirmation email from us. In the event that an item is unavailable, or if we are unable to process your payment, we may cancel your order and notify you of the cancellation.

5. Payment Terms

We accept payments through various methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods available on our website. Payment is due at the time of order placement, and your order will be processed only after payment is confirmed. By providing payment information, you represent and warrant that you are authorized to use the payment method.

6. Shipping and Delivery

Dreamhato provides shipping services to deliver your orders in a timely manner. Shipping times vary depending on your location and the availability of the products. You will receive a tracking number once your order has shipped. Dreamhato is not responsible for any delays caused by third-party shipping carriers, weather conditions, or other unforeseen events.

Shipping Costs:
Shipping costs are calculated at checkout based on the delivery address and the weight of your order. We offer standard and expedited shipping options.

7. Returns and Refunds

We offer a 30-day return policy for most products, provided they are in original condition and packaging. To initiate a return, you must contact our customer service team at info@dreamhato.net within 30 days of receiving your order. The customer is responsible for return shipping costs, except in cases of defective or damaged items.

Refunds will be issued to the original payment method once the returned items are processed. Please allow up to 7 business days for the refund to appear in your account, depending on your payment provider.

For detailed information on our return and exchange process, please refer to our Sales Policy.

8. Account Security

If you create an account with Dreamhato, you are responsible for maintaining the confidentiality of your account login information. You agree to notify us immediately if you suspect any unauthorized access or use of your account. Dreamhato is not responsible for any loss or damage arising from the unauthorized use of your account.

9. Privacy and Data Protection

Your privacy is important to us. We are committed to protecting your personal information in accordance with our Privacy Policy. By using our website and services, you consent to the collection and use of your personal data as described in our Privacy Policy.

10. Intellectual Property

All content on the Dreamhato website, including but not limited to text, images, logos, graphics, and product designs, is the property of Dreamhato and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content from our website without prior written consent.

11. Limitation of Liability

Dreamhato is not liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services. Our total liability for any claims related to your use of the website is limited to the amount paid for the specific product or service that caused the claim.

12. Indemnification

You agree to indemnify and hold Dreamhato, its affiliates, and employees harmless from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the website, purchase of products, or violation of these Terms and Conditions.

13. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of New York, United States. Any disputes arising under these terms shall be resolved in the courts located in New York.

14. Force Majeure

Dreamhato is not liable for any failure or delay in the performance of our obligations due to causes beyond our control, including but not limited to acts of God, natural disasters, strikes, labor disputes, or disruptions in shipping or delivery.

15. Changes to Terms and Conditions

Dreamhato reserves the right to modify, update, or change these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review these terms periodically to stay informed of any updates. Continued use of the website after changes have been posted constitutes your acceptance of the updated Terms and Conditions.

16. Contact Information

If you have any questions or concerns about these Terms and Conditions, please feel free to contact us:

We are here to assist you and ensure your shopping experience with Dreamhato is as pleasant as possible.