Privacy Policy of Dreamhato

Effective from December 31, 2024

At Dreamhato, we take your privacy seriously. We are committed to protecting your personal information and ensuring that your online experience is secure and safe. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, dreamhato.com, make a purchase, or interact with our services. By using our website and services, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information that you provide to us when you place an order, create an account, or contact us. The types of information we may collect include:

  • Personal Identification Information: Name, email address, phone number, shipping address, billing address.
  • Payment Information: Credit/debit card details or other payment methods.
  • Order Information: Products you purchase, the quantities, and any special instructions related to your order.
  • Account Information: Username, password, and other account-related details.
  • Browsing and Usage Data: Information about how you interact with our website, including your IP address, browser type, operating system, and referring website. This data helps us understand how users navigate and use our site to improve the user experience.

2. How We Use Your Information

We use the information we collect to provide, personalize, and improve our services, including:

  • Order Processing: To fulfill your orders, process payments, and deliver products to the correct address.
  • Customer Support: To respond to your inquiries, resolve any issues, and offer customer support.
  • Marketing and Promotions: To send you promotional emails, newsletters, or marketing offers if you have opted in to receive them.
  • Website Improvement: To understand how visitors interact with our site and to improve functionality, content, and services.
  • Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. How We Protect Your Information

Dreamhato employs a variety of security measures to protect your personal data. These measures include:

  • Encryption: All sensitive payment data is encrypted using Secure Socket Layer (SSL) technology to ensure your information is securely transmitted.
  • Access Controls: We restrict access to personal data to authorized personnel only who need this information to perform their job duties.
  • Regular Audits: We regularly audit our security practices to ensure they are up to date and effective in protecting your personal information.

Despite these precautions, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to doing our best to protect your information.

4. Sharing Your Information

We may share your personal information with third parties in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist with processing payments, fulfilling orders, shipping products, or providing marketing services. These service providers are obligated to keep your information confidential and use it only for the purposes for which it was provided.
  • Legal Requirements: We may disclose your information if required to do so by law, in response to a legal request, such as a subpoena, or to protect the rights, property, or safety of Dreamhato, our customers, or others.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such transfer and the choices you may have regarding your information.
  • Third-Party Advertising: We may share non-personal, aggregated data with advertisers or partners to improve our marketing efforts. This data does not identify you personally.

5. Cookies and Tracking Technologies

Dreamhato uses cookies and other tracking technologies (such as pixels, web beacons, and analytics) to improve your experience on our website. Cookies are small files stored on your device that help us remember your preferences and track browsing behavior.

  • Essential Cookies: These are necessary for the basic functionality of the website, such as keeping you logged in or remembering your cart items.
  • Performance Cookies: These cookies track how visitors use our site, helping us improve performance and usability.
  • Targeting Cookies: These are used to show you personalized advertisements based on your browsing history.

You can control or disable cookies through your browser settings, but please note that disabling cookies may affect your ability to use certain features of our website.

6. Your Rights and Choices

You have certain rights and choices regarding the information we collect and how we use it:

  • Access and Correction: You may request access to the personal information we hold about you and request corrections if the information is inaccurate or incomplete.
  • Opt-Out of Marketing: If you no longer wish to receive marketing emails, you can opt-out by clicking the “unsubscribe” link in any marketing email or by contacting us at info@dreamhato.net.
  • Data Deletion: You may request that we delete your personal information, subject to legal requirements or legitimate business needs (such as fulfilling pending orders or resolving disputes).
  • Cookies Preferences: You can manage your cookie preferences through your browser settings, as described above.

7. Children’s Privacy

Dreamhato does not knowingly collect or solicit personal information from anyone under the age of 13. If we learn that we have inadvertently collected information from a child under 13, we will delete that information immediately. If you believe we have collected personal information from a child under 13, please contact us at info@dreamhato.net.

8. Third-Party Links

Our website may contain links to third-party websites that are not operated by Dreamhato. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon publication. We recommend reviewing this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please feel free to contact us:

We are available Monday to Friday from 9 AM to 5 PM ET and aim to respond to inquiries within 1-2 business days.