Sales Policy of Dreamhato

Effective from December 31, 2024

Welcome to Dreamhato! We are delighted to offer you a variety of high-quality, carefully curated plants and garden accessories to transform your home or office into a serene and beautiful space. Our sales policy is designed to ensure a smooth and positive experience for all of our valued customers. Please take a moment to read through our policy, which outlines important information regarding purchases, shipping, returns, and customer service.

1. Product Availability

At Dreamhato, we take great care in curating a wide range of plants and gardening products. However, due to the nature of our products, the availability of some items may vary from time to time. We strive to ensure that all products displayed on our website at dreamhato.com are available for purchase. In the rare event that a product is out of stock, we will notify you promptly and offer alternatives, backordering options, or a refund.

2. Order Placement

To place an order, simply add your desired items to your cart and proceed to checkout on our website. You can browse our categories to find the perfect plant or garden item for your needs. During checkout, you will be asked to provide your delivery details, payment information, and any special instructions you may have for your order.

Orders can only be processed once payment has been confirmed. Dreamhato accepts multiple forms of payment, including credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment methods.

3. Payment and Pricing

All prices on the Dreamhato website are displayed in US Dollars (USD). Prices are subject to change without notice, but any price changes will not affect orders that have already been confirmed and processed. Applicable taxes and shipping fees will be calculated and added during checkout based on your location.

Dreamhato is committed to providing competitive prices while ensuring the highest quality products. We do not charge any hidden fees, and we encourage customers to check the total amount of their order at checkout before confirming their purchase.

4. Shipping and Delivery

We offer reliable shipping services to ensure your orders are delivered promptly and safely. Delivery times depend on the location of the customer and the availability of the products. After your order has been shipped, you will receive a tracking number to monitor your shipment’s progress.

Shipping Options:

  • Standard Shipping: Estimated delivery time of 5-7 business days.
  • Expedited Shipping: Estimated delivery time of 2-3 business days.
  • International Shipping: Available for select countries; shipping times may vary.

Please note that all shipping costs are calculated during the checkout process. Dreamhato does not control delivery delays caused by weather conditions, customs clearance, or other third-party issues. We recommend checking the tracking number regularly for updates.

5. Order Confirmation and Processing

Once your order has been successfully placed, you will receive an order confirmation email with the details of your purchase. Our team will begin processing your order immediately. Depending on the volume of orders, processing times may vary, but we aim to ship orders within 1-2 business days.

If there are any issues with your order (e.g., product unavailability, payment issues), we will contact you immediately to resolve the matter.

6. Returns and Exchanges

Dreamhato offers a 30-day return and exchange policy. If you are not satisfied with your purchase, you may return it within 30 days from the date of delivery for a full refund or exchange. To be eligible for a return, the product must be in its original condition, unused, and in its original packaging.

How to Return a Product:

  • Contact our customer service team at info@dreamhato.net to request a return authorization.
  • Include your order number, the reason for return, and any other relevant details in your email.
  • Once your return is authorized, you will receive instructions on how to return the product.
  • Please note that the customer is responsible for the return shipping costs, unless the product is defective or damaged upon arrival.

Returned items will be inspected, and a refund will be issued to the original payment method once the return is processed. Refunds may take up to 7 business days to appear on your account, depending on your payment provider.

7. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact our customer service team immediately. We will gladly assist you in processing a replacement or refund. Please provide clear photographs of the damaged or defective item along with your order number when reaching out to our team.

We take great care in packaging our plants and products, but if any issues occur during shipping, we will ensure the matter is resolved promptly to your satisfaction.

8. Customer Service

Our team at Dreamhato is committed to providing exceptional customer service. If you have any questions or concerns regarding your order, products, or services, please don’t hesitate to contact us:

We are available Monday through Friday, from 9 AM to 5 PM Eastern Time, and we aim to respond to all inquiries within 24 hours.

9. Privacy and Security

Your privacy is important to us. We are committed to protecting your personal information and ensuring that your online experience is secure. When you shop with Dreamhato, your personal data is encrypted and securely processed using the latest technologies.

Please refer to our Privacy Policy for more information on how we handle your personal information.

10. Changes to the Sales Policy

Dreamhato reserves the right to update or modify this sales policy at any time. Any changes will be posted on our website, and the updated policy will take effect as of the date indicated. We encourage customers to review our sales policy periodically to stay informed of any updates.

Thank you for choosing Dreamhato! We hope you enjoy your shopping experience with us and that our plants bring beauty and tranquility to your space.