Shipping Policy

Effective Date: December 31, 2024

Welcome to DREAMHATO! We are committed to delivering your beloved plants and gardening products promptly and securely. Please review our Shipping Policy carefully for all the details regarding our shipping process.

Shipping Methods & Delivery Time

  1. Standard Shipping: Orders are processed and shipped within 3-5 business days. Delivery typically takes 5-7 business days.
  2. Express Shipping: Orders are processed within 1-2 business days. Delivery takes 2-3 business days. Additional fees apply.
  3. Local Pickup (Elmhurst, NY): Customers near our location can opt for in-store pickup at:
    4150 78th St, Elmhurst, New York.

Shipping Rates

  • Standard Shipping: Calculated at checkout based on the order’s weight and destination.
  • Free Shipping: Available for orders over $100 (USA only).
  • Express Shipping: Flat rate of $15.

International Shipping

DREAMHATO ships worldwide! International shipping costs and delivery times vary based on location. Please note that customs fees or taxes may apply and are the responsibility of the customer.

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your shipment’s progress.

Shipping Restrictions

  • We currently cannot ship to P.O. Boxes or APO/FPO addresses.
  • Some plant species may be restricted for shipment to certain states or countries due to agricultural regulations.

Damaged or Lost Shipments

In the rare event that your shipment arrives damaged or is lost, please contact us within 7 days of delivery. Provide photos of the damaged item(s) and packaging for a swift resolution.

Contact Information

For further assistance or inquiries about shipping, please reach out to us:

Thank you for choosing DREAMHATO for your plant and gardening needs! We’re dedicated to bringing nature closer to your home.